brek Support

If a booking or order has issues, mention @brek in Slack. We help with support, coordination, and follow-through.

How support works

  1. Tag @brek in your Slack threadUse the same thread where the order was discussed so we can review context and act quickly.
  2. Share your booking detailsInclude booking reference, traveler name, and what went wrong (wrong date, cancellation issue, payment issue).
  3. We coordinate resolutionWe work through provider policy, payment state, and available actions to resolve your case.
  4. Receive updates until closureWe post status updates in Slack until the issue is completed or next action is clearly handed off.

What to include when you @brek

Booking reference

Example: provider confirmation ID or internal booking ID.

What you need

Cancel, change dates, traveler update, payment troubleshooting, or refund status.

Urgency and deadline

For same-day check-in issues, include local time window and impact.

Never share raw card details in Slack. For payment updates, use provider-hosted fields in the secure portal.

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